Extended Warranty Claims

We work with most warranty companies, help with the full claim and bill the warranty company directly when the claim is approved.

How a warranty claim usually works

Every warranty company has its own rules, but most claims follow the same basic steps:

• Diagnosis: we find the cause of the problem. Some companies need the transmission partly taken apart to confirm the failure, and they may ask you to authorize that first.
• Claim: we contact the warranty company with the diagnosis and the estimate.
• Review: the company decides what your contract covers. Some send an adjuster to look at the vehicle.
• Approval: once the claim is approved, we do the work and bill the warranty company directly for the covered amount.

You're usually responsible for your deductible and anything the contract doesn't cover. We tell you what those are before any work starts.

What we can and can't promise

We can't promise a claim will be approved. That decision belongs to the warranty company and depends on your contract. What we can do is give them a clear diagnosis, answer their questions and keep you updated. Some companies also ask for maintenance records, so it helps to have your oil change and service receipts handy.

If a claim is denied or only partly covered, you still get a written estimate for the rest, and nothing is done without your OK.

Claims can take longer than a regular repair, because the work waits on the warranty company's review. When you call, have your warranty company's name, your contract number, your mileage and any maintenance records ready. We let you know where the claim stands along the way.